The contract
These Terms and Conditions and Conditions will apply to any Order we accept from you via our website, mobile phone app, SMS or any other platform. Please note that unless you accept these Terms and Conditions and Conditions, you should not place an Order.
These Terms and Conditions may change from time to time, and it is the current version which will apply to each Order when you place it.
Please read these Terms and Conditions carefully and make sure that you understand them before placing an Order. The Terms and Conditions restrict Our liability to you in certain circumstances.
If you need to contact Us at any time about an Order you may do so on contact us page.
Placing an Order
Please ensure that you check the details of your order before submitting it as We will not be liable to you for any errors you make. If you think that you may have made a mistake, please contact us. We will confirm any changes to your order.
Submission of an order does not create a contract between us. The contract arises when we send you an email confirming acceptance of your order.
We will assign an order number to each order and inform you of it when we accept the order. Please quote the order number in all subsequent contact with Us.
If for any reason we are unable fulfil your order, we will let you know by email or phone call.
Changes to your Order
You may make a change to an order at any time before the collection time set out in our email acceptance of your order by contacting us at info@ecolaundry.ie by calling +353 83 0116329.
With your consent and at our discretion, we may make a change to your order as an alternative to cancelling it.
Cancelling or Rescheduling your Order
You have the following limited rights to cancel an Order.
- You may cancel your order in the following circumstances: at any time before the collection day set out in our email acceptance of your order by contacting us at info@ecolaundry.ie by calling +353 83 0116329.
- You acknowledge that once an item has been collected from you we have begun to provide the services to you and that any rights of cancellation you may have under law or regulations will be lost.
In the case that you require for your collection or return window to be rescheduled whilst your originally agreed-upon window is within the next two hours or outside of our office working hours, we reserve the right to apply additional fees for the reschedule. This reschedule is subject to availability.
Our rights to cancel your order
We may cancel your order and the contract between you and us in the following circumstances:
- As a result of an Event Outside Our Control; or if you fail to make items available for collection; or if we consider that any Item does not correspond with the order, is damaged, has no information about its content or cleaning instructions, or does not fall within those Items which we accept.
- If we cancel your order, we will contact you by phone or email and where we have already started work on your order, we will not charge you anything for our service, however we may impose a collection/delivery charge of up to €25 at our sole discretion. We will arrange to redeliver the Item(s) to you at the original redelivery time or as soon as reasonably possible.
Collection and redelivery
We will use reasonable endeavors to collect and re-deliver Items at the times specified in the order, but we cannot guarantee to do so. We use our best efforts to communicate any delay to you by phone or email and to deliver orders to our customers within their chosen timeslot but exclude any liability for all consequential losses which a customer may suffer as a result of late collection or delivery.
If you are not available to accept redelivery of Items, we will contact you by phone or email to arrange redelivery at your convenience.
If delivery is not possible due to customer being unavailable at the designated time, a redelivery charge of up to €25.00 will be charged for each consequent attempt of delivery.
If you have failed to accept or arrange redelivery of an Item for more than 90 days after the redelivery date specified in the order we may dispose of the Item or donate it to an accredited charity of our choice.
You may arrange to have Items collected from, or re-delivered to, a third party, on condition that you do so at your own risk and the third party is prepared acknowledge delivery on your behalf. This may increase the delivery cost.
You may, by written instructions to us, request us to leave an Item in an agreed location. If you do so, it is at our discretion and entirely at your own risk and we shall not be liable to you for any damage or loss of items re-delivered on this basis.
Service standards
We will provide the Services with reasonable care and skill in accordance with good industry standards.
We will not be liable for any delay or non-performance of our Services where you have failed to provide accurate information in your order, for example if an address is incomplete or inaccurate, or if you fail to accept redelivery of items in accordance with an order.
We will not be liable for any Items submitted to us that have an increased risk of damage, including, but not limited to, Items: with special requirements or instructions for cleaning; with no label indicating cleaning instructions; which are damaged or stained; and bearing an extraneous or hazardous thing, e.g., pins, jewelry etc.
We may provide the services at your risk in respect of those Items above.
Wash and Fold Orders
Checking Items
Please ensure to thoroughly check all the garments for hazardous items e.g. coins, pens, keys, etc. as we hold no responsibility for any items lost or damaged as a result of the cleaning process.
Washing and Drying Process
The load is washed at a maximum 40-degree cycle and tumble dried in a dryer.
Colour Separation
If you wish for colours to be separated, you must separate the clothes into lights and darks and add separate bag washes to your Order in order them to be washed separately. Although we will attempt to always add a ‘colour catcher’ to each load, we will accept no responsibility if there is any bleeding or colour transfer during the cleaning process.
Size of Bag
We will measure the laundry by number of items and charge according to our specified price guide. We will update the order to the appropriate size after we have weighed it at the facility. The weight options specified at ordering stage is the maximum allowable weight for the bag.
Damaged Items
We will not be liable for damage to items as we wash.
Tagging
Laundry items are tagged by the load and not individually tagged. Therefore, we cannot accept any liability for missing items.
Price and payment
Our prices include VAT at the appropriate rate. However, if the rate of VAT changes between the date we accept your order and the date of payment, we will have to adjust the rate of tax that you pay.
Paying with Stripe. Upon placing an Order, we will process payments immediately for certain items. If there are changes to your order or you have provided us with more items that stated in your order, extra charged will be due prior to delivery of your items.
Paying by cash. Upon collection, payment should be made in full. When we have received your Order at the facility, we may update the amount due either upwards or downwards to reflect the items that we have received. If a refund is due, this will be paid on delivery of your items. If a further amount is required, we will let you know in advance, and this must be paid on delivery. Payment in full is required before garments are handed over. If for any reason we are unable to take payment you will become liable to us for the sum due plus interest at the rate 5% a year above the current refinancing rate of the European Central Bank. Interest will accrue daily from due date until the date of actual payment of the overdue amount, whether before or after judgment. You must pay us interest together with any overdue amount.
Our liability to you
In the unlikely event of loss or damage to an item, we will pay compensation in line with standard industry guidelines. Our total liability to you in respect of each Item is limited to ten times the price we charge for the services, but not more than €40.00 per item, given a proof of purchase is provided, showing the date of purchase and the value of the item.
Subject to the following sub paragraphs, we will compensate for loss or damage which is due to Our Negligence. We will not be responsible for any single item valued at more than €55.
We will not be responsible to you for any loss or damage that is foreseeable. Loss or damage is foreseeable if it is an obvious consequence of our breach or if it was contemplated by you and US at the time we entered a contract for the Services.
If you use the Services for any commercial, business or re-sale purpose, we have no liability to you for any loss of profit, loss of business, business interruption, or loss of business opportunity.
We will not be responsible for any loss or damage (including, without limitation) any colour loss, shrinkage or other damage, resulting from the following:
- failure to notify us of any special requirements or instructions for cleaning the Item.
- the fact that the Item has no label indicating cleaning instructions.
- any existing damage to the Item at the time of arrival into our facility.
- any extraneous or hazardous thing left in or on the Item, e.g., pins, jewelry, coins, buttons or embellishments, belts etc.
We will not be liable for any consequential loss.
We will not be liable for any damage to buttons, zips, and other similar parts (fastenings/embellishments/etc.).
In the event we issue compensation for damage caused to an item(s) in our care we reserve the right to retain permanent ownership of damaged item(s).
Events Outside Our Control
We will not be liable or responsible for any failure to perform, or delay in performance of, any of Our obligations under these Terms and Conditions that is caused by an Event Outside Our Control.
An Event Outside Our Control means any act or event beyond Our reasonable control, or the reasonable control of any of our Service Providers including (without limitation) strikes, lock-outs or other industrial action by third parties, civil commotion, riot, invasion, terrorist attack or threat of terrorist attack, war (whether declared or not) or threat or preparation for war, fire, explosion, storm, flood, earthquake, subsidence, epidemic or other natural disaster, or closure or failure of public infrastructure or public or private telecommunications networks.
If an Event Outside Our Control takes place that affects the performance of our obligations under these Terms and Conditions:
We will contact you as soon as reasonably possible to notify you; and
Our obligations under these Terms and Conditions will be suspended and the time for performance of our obligations will be extended for the duration of the Event Outside Our Control.
Re-cleaning policy
The re-cleaning only applies to individual items which have been cleaned by us and the original dry-cleaning ticket must be attached
Please note it is not always possible to remove stains. If we cannot remove a stain customers will be informed according to the ticket which is attached to their items. In this instance, we are not able to offer a complimentary re-clean.
Other important Terms and Conditions
We may transfer Our rights and obligations under these Terms and Conditions to another organisation, and We will always notify you in writing if this happens, but this will not affect your rights or Our obligations under these Terms and Conditions.
This contract is between you and Us. No other person shall have any rights to enforce any of its Terms and Conditions.
Each of the paragraphs of these Terms and Conditions operates separately. If any court or relevant authority decides that any of them are unlawful, the remaining paragraphs will remain in full force and effect.
These Terms and Conditions are governed by Irish law and will be subject to the exclusive jurisdiction of the Irish courts.